1. What products does Felic21 offer?
Felic21 offers a premium collection of makeup brushes, beauty blenders, eyelashes, makeup accessories, and beauty essentials designed for both beginners and professional makeup artists.
2. Are your products suitable for beginners?
Yes. Our products are designed for everyone—from beginners to professional makeup artists. Each product is easy to use and made with quality materials for the best application.
3. Are your makeup brushes cruelty-free?
Yes. Our makeup brushes are made using high-quality synthetic bristles that are soft, durable, and cruelty-free.
4. How do I clean my makeup brushes and beauty blenders?
We recommend cleaning your brushes and beauty blenders regularly using a gentle brush cleanser or mild soap with lukewarm water. Allow them to air dry completely before reuse.
5. How long does shipping take?
Orders are typically processed within 24–48 hours. Delivery usually takes 3–7 business days, depending on your location across India. Delivery times may vary during sales or holidays.
6. How can I track my order?
Once your order has been shipped, you'll receive a tracking link via email or SMS. You can also use the Track Your Order page on our website.
7. Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery (COD) is available for eligible PIN codes across India.
8. What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD)
9. Can I cancel or modify my order?
If your order hasn't been shipped yet, please contact our customer support immediately. Once an order has been dispatched, it cannot be modified or cancelled.
10. What is your return and refund policy?
Returns are accepted only for damaged, defective, or incorrect products. Please contact us within the timeframe mentioned in our Return & Refund Policy with photos or an unboxing video if required.
11. What should I do if I receive a damaged or wrong product?
Please contact our customer support within 48 hours of delivery with:
- Your Order ID
- Photos of the product
- Photos of the package
- Unboxing video (if available)
Our team will resolve your issue as quickly as possible.
12. Do you offer free shipping?
Free shipping may be available on eligible orders or during promotional campaigns. Please check the shipping information displayed during checkout.
13. Are your products authentic?
Absolutely! Every product sold by Felic21 is carefully sourced and quality-checked before dispatch to ensure premium quality.
14. Can I place a bulk or wholesale order?
Yes. For bulk purchases, collaborations, or wholesale inquiries, please contact us through our Contact Us page or email us directly.
15. How can I contact Felic21?
Email: seller.felic21@gmail.com
Phone: +91 7498558066
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM
16. Do you restock sold-out products?
Yes. Popular products are restocked regularly. If an item is currently unavailable, keep an eye on our website or follow us on social media for updates.
17. Can I use your products for professional makeup?
Yes. Our premium brushes, beauty blenders, and accessories are suitable for personal as well as professional makeup applications.
18. Do you ship across India?
Yes. We deliver to most serviceable PIN codes across India. Shipping availability can be confirmed during checkout.
