Shipping policy
At Felic21, we are committed to providing a smooth and reliable shopping experience. By placing an order on https://felic21.com, you agree to the terms of this Shipping & Delivery Policy.
1. Shipping Coverage
We currently deliver across most locations in India through trusted courier and logistics partners.
Shipping availability depends on:
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Delivery PIN code serviceability
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Courier partner coverage
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Operational feasibility
Certain remote or restricted locations may experience delays or limited service. Felic21 reserves the right to refuse or restrict delivery to locations where service is unavailable.
2. Shipping Charges
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Shipping charges (if applicable) will be displayed during checkout before payment.
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Free Shipping may be offered on eligible orders during promotional campaigns.
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Additional shipping charges may apply for remote or special-service locations.
Shipping offers are promotional in nature and may be modified or withdrawn without prior notice.
3. Order Processing & Dispatch
Orders are generally processed and dispatched within 24–48 working hours after successful confirmation.
Dispatch may be delayed due to:
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High order volume
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Inventory verification
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Courier pickup delays
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Operational workload
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Unforeseen circumstances beyond our control
Felic21 reserves the right to verify, hold, split, or cancel suspicious or high-risk orders.
4. Estimated Delivery
Most orders are delivered within 2–5 business days after dispatch.
Delivery timelines depend on:
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Delivery location
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Courier partner operations
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Weather conditions
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Festivals and public holidays
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Regional restrictions
Delivery timelines are estimates only and are not guaranteed.
5. Order Tracking
Tracking details will be shared via WhatsApp, SMS, or email after dispatch.
Customers are advised to monitor the shipment using the tracking information provided.
6. Delivery Attempts
Courier partners generally attempt delivery 2–3 times.
Customers should ensure:
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Correct shipping address
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Correct contact number
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Someone is available to receive the parcel
Failure to receive the parcel may result in the shipment being returned to our warehouse.
Partial Paid Orders
Customers placing a Partial Paid Order are required to make a partial advance payment to confirm their order.
The remaining balance amount will be payable at the time of delivery.
The partial advance payment may be required to:
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Reduce fake or non-serious orders
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Minimize Return-to-Origin (RTO) losses
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Confirm genuine purchase intent
Once the partial payment is received, the order will be confirmed and processed for dispatch.
For refund eligibility, replacement conditions, refund calculation, and applicable charges relating to Partial Paid Orders, please refer to our Return, Exchange & Refund Policy.
7. RTO & Re-Shipping Policy
- For Prepaid & Partial Paid Orders
If an order becomes RTO (Return to Origin) due to customer-related reasons, the following terms shall apply:
- The order cannot be cancelled once it has been shipped.
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No refund shall be issued if the order becomes RTO due to customer-related reasons.
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Any amount already paid by the customer shall remain adjusted against the order.
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The customer will be required to pay the applicable re-shipping charges for re-dispatching the parcel.
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Once the applicable re-shipping charges are received, Felic21 will re-dispatch the order to the customer.
Customer-related reasons may include, but are not limited to:
- Refusal to accept the parcel
- Customer being unavailable to receive the order
- Incorrect or incomplete delivery address
- Failure to respond to delivery attempts
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Repeated unsuccessful delivery attempts attributable to the customer
- Courier / Operational Error Exception
If a delivery issue occurs due to a verified courier or operational error, including but not limited to:
- Delivery agent not making a proper delivery attempt
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Customer not being contacted for delivery
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Incorrect courier remarks or false delivery status updates
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Failed delivery due to courier negligence
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Other verified courier or operational issues
the customer must inform Felic21 as soon as possible after the failed delivery attempt and before the shipment becomes RTO.
Upon receiving the information, Felic21 may coordinate with the courier partner to investigate and resolve the issue.
If, after verification, it is determined that the customer was not at fault and the failed delivery was caused by a courier or operational error, Felic21 may re-dispatch the order without additional re-shipping charges, at its discretion.
Claims or complaints raised after the shipment has already become RTO, without prior intimation to Felic21, may not be considered for free re-dispatch.
Important Note
Free re-dispatch in cases of courier or operational errors is subject to verification. Felic21 reserves the right to determine whether the issue was caused by the customer, courier partner, or operational circumstances based on the available shipment and delivery records.
8. Delayed or Lost Deliveries
Delivery delays caused by courier operations, weather conditions, strikes, festivals, or other unforeseen events are beyond our control.
If the shipment status shows Delivered but the parcel has not been received, customers must notify both the courier partner and Felic21 within 24 hours.
9. Customer Support
Business Hours
Monday to Saturday: 11:00 AM – 7:00 PM
Sunday: Closed
Contact Details
Phone / WhatsApp: +91 7498558066
Email: support@felic21.com
We aim to respond within 6–24 working hours.
10. Disclaimer
Felic21 reserves the right to amend this Shipping & Delivery Policy at any time without prior notice. The version published on the Website at the time of purchase shall apply to the respective order.
