Shipping policy

At Felic21, we are committed to providing a smooth and reliable shopping experience. By placing an order on https://felic21.com, you agree to the terms of this Shipping & Delivery Policy.

1. Shipping Coverage

We currently deliver across most locations in India through trusted courier and logistics partners.

Shipping availability depends on:

  • Delivery PIN code serviceability

  • Courier partner coverage

  • Operational feasibility

Certain remote or restricted locations may experience delays or limited service. Felic21 reserves the right to refuse or restrict delivery to locations where service is unavailable.

2. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.

  • Free Shipping may be offered on eligible orders during promotional campaigns.

  • Additional shipping charges may apply for remote or special-service locations.

Shipping offers are promotional in nature and may be modified or withdrawn without prior notice.

3. Order Processing & Dispatch

Orders are generally processed and dispatched within 24–48 working hours after successful confirmation.

Dispatch may be delayed due to:

  • High order volume

  • Inventory verification

  • Courier pickup delays

  • Operational workload

  • Unforeseen circumstances beyond our control

Felic21 reserves the right to verify, hold, split, or cancel suspicious or high-risk orders.

4. Estimated Delivery

Most orders are delivered within 2–5 business days after dispatch.

Delivery timelines depend on:

  • Delivery location

  • Courier partner operations

  • Weather conditions

  • Festivals and public holidays

  • Regional restrictions

Delivery timelines are estimates only and are not guaranteed.

5. Order Tracking

Tracking details will be shared via WhatsApp, SMS, or email after dispatch.

Customers are advised to monitor the shipment using the tracking information provided.

6. Delivery Attempts

Courier partners generally attempt delivery 2–3 times.

Customers should ensure:

  • Correct shipping address

  • Correct contact number

  • Someone is available to receive the parcel

Failure to receive the parcel may result in the shipment being returned to our warehouse.

7. Return to Origin (RTO)

Orders may be returned to us due to reasons including:

  • Incorrect address

  • Incorrect PIN code

  • Invalid contact number

  • Customer unavailable

  • Refusal to accept delivery

  • Multiple failed delivery attempts

For customer-related RTO:

  • No refund will be issued.

  • Re-dispatch will be processed only after payment of applicable shipping charges.

Where an RTO occurs due to a verified courier or operational error, Felic21 may, at its sole discretion, re-dispatch the order without additional shipping charges after verification.

8. Delayed or Lost Deliveries

Delivery delays caused by courier operations, weather conditions, strikes, festivals, or other unforeseen events are beyond our control.

If the shipment status shows Delivered but the parcel has not been received, customers must notify both the courier partner and Felic21 within 24 hours.

9. Customer Support

Business Hours

Monday to Saturday: 11:00 AM – 7:00 PM

Sunday: Closed

Contact Details

Phone / WhatsApp: +91 7498558066

Email: support@felic21.com

We aim to respond within 6–24 working hours.

10. Disclaimer

Felic21 reserves the right to amend this Shipping & Delivery Policy at any time without prior notice. The version published on the Website at the time of purchase shall apply to the respective order.