Privacy policy

At Felic21 ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how FELIC21 IMPEX PVT. LTD. collects, uses, stores, shares, and safeguards your information when you visit or make a purchase from https://felic21.com ("Website").

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our Website:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Delivery information

Technical Information

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Verify and manage payments.

  • Communicate order updates.

  • Respond to customer support requests.

  • Improve our Website and services.

  • Prevent fraud and unauthorized transactions.

  • Comply with applicable legal obligations.

  • Send promotional offers and marketing communications where you have provided consent.

3. Payment Information

Payments made through our Website are processed by secure third-party payment gateways.

Felic21 does not store your complete debit card, credit card, UPI PIN, CVV, net banking credentials, or other sensitive payment information.

Payment processing is governed by the respective payment service provider's privacy policy.

4. Cookies

Our Website uses cookies and similar technologies to:

  • Improve website functionality.

  • Remember your preferences.

  • Analyze website traffic.

  • Enhance your shopping experience.

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

5. Sharing of Information

We may share your information only with trusted third parties where necessary, including:

  • Courier and logistics partners

  • Payment gateway providers

  • Technology and hosting providers

  • Customer support service providers

  • Government or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

6. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Comply with legal, accounting, and tax requirements.

  • Resolve disputes and enforce our policies.

8. Marketing Communications

With your consent, we may send you:

  • Promotional emails

  • SMS notifications

  • WhatsApp updates

  • Product launches

  • Offers and discounts

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions or by contacting us.

9. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your account details.

  • Delete your personal information where legally permissible.

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details provided below.

10. Third-Party Services

Our Website may contain links to third-party websites or use third-party services, including payment gateways, logistics providers, analytics tools, and social media platforms.

We are not responsible for the privacy practices or content of third-party websites or services.

11. Children's Privacy

Our Website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Policy Updates

Felic21 reserves the right to modify or update this Privacy Policy at any time without prior notice.

The updated version will be published on this Website, and the revised policy will become effective from the date of publication.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

FELIC21 IMPEX PVT. LTD.

Website: https://felic21.com

Email: support@felic21.com

Phone / WhatsApp: +91 7498558066

Business Hours: Monday to Saturday, 11:00 AM – 7:00 PM (IST)