Refund policy

At Felic21, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.

1. Return Eligibility

Returns will only be accepted if:

  • The product is damaged during transit.

  • An incorrect product has been delivered.

  • The product has a manufacturing defect.

Customers must notify us within the applicable within 48 hours of delivery and provide supporting unedited open boxing videos, if requested.

2. Non-Returnable Products

For hygiene and safety reasons, the following products are not eligible for return unless received damaged or incorrect:

  • Makeup Brushes

  • Beauty Blenders

  • False Eyelashes

  • Eyelash Adhesives

  • Opened or used beauty accessories

Products showing signs of use, damage caused by the customer, or missing original packaging may not qualify for return.

3. Refunds

Refunds will be processed only after the returned product has been received and inspected.

If approved, refunds will be issued through the original payment method within the applicable processing timeline.

Shipping charges and other service charges, if any, are generally non-refundable unless required by applicable law or where the error is attributable to Felic21.

4. Replacement

Eligible products may be replaced instead of refunded, depending on product availability.

If a replacement is unavailable, a refund may be processed.

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information.

  • Reporting issues promptly.

  • Cooperating during the verification process.

  • Returning products, where applicable, in their original condition.

6. Refund Exclusions

Refunds may not be issued for:

  • Customer change of mind.

  • Incorrect product selection by the customer.

  • Incorrect shipping address provided by the customer.

  • Failure to receive the order due to customer unavailability.

  • Return-to-Origin (RTO) caused by customer-related reasons.

7. Contact Us

For return or refund requests, please contact:

Phone / WhatsApp: +91 7498558066

Email: support@felic21.com

Our support team is available Monday to Saturday, 11:00 AM – 7:00 PM.

8. Policy Updates

Felic21 reserves the right to amend this Return & Refund Policy at any time without prior notice. The version available on the Website at the time of purchase shall apply to the respective order.