Terms of service

Welcome to Felic21. These Terms & Conditions ("Terms") govern your access to and use of the website https://felic21.com ("Website"), which is owned and operated by FELIC21 IMPEX PVT. LTD., a company established on the May, Two Thousand Twenty-Three (2023).

By accessing, browsing, registering, or placing an order through this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with these Terms, please refrain from using this Website.

1. Company Information

Company Name: FELIC21 IMPEX PVT. LTD.

Brand Name: Felic21

Website: https://felic21.com

Customer Support Email: seller.felic21@gmail.com

Customer Support Number: 7498558266

Registered Office: 697, Bohra Masjid Complex, Bohra Masjid Road, Bosch Power Tools, Parwarpura, Nagpur, Maharashtra, 440002

2. Eligibility

You must be at least 18 years of age or access the Website under the supervision of a parent or legal guardian. By using this Website, you represent that you are legally capable of entering into a binding agreement under applicable laws.

3. Products

Felic21 offers premium beauty accessories and makeup tools including, but not limited to:

  • Makeup Brushes

  • Beauty Blenders

  • False Eyelashes

  • Eyelash Adhesives

  • Makeup Accessories

We strive to ensure that all product descriptions, specifications, prices, and images are accurate. However, slight variations in colour, packaging, or appearance may occur due to photographic lighting, monitor settings, or manufacturing updates.

4. Orders

All orders are subject to acceptance and availability.

Felic21 reserves the right to:

  • Accept or reject any order.

  • Cancel an order due to pricing errors.

  • Cancel orders suspected of fraudulent activity.

  • Cancel orders because of inventory shortages.

  • Verify customer information before dispatch.

If an order is cancelled after payment has been received, the applicable refund will be processed using the original payment method.

5. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

Prices may change without prior notice.

Applicable taxes will be charged as per Indian law wherever applicable.

6. Payment

We accept secure online payments through authorized payment gateways.

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

Orders will be processed only after successful payment confirmation.

7. Shipping & Delivery

All orders placed through this Website are subject to our separate Shipping Policy, which outlines shipping methods, delivery timelines, shipping charges, order processing, and other related information. By placing an order, you agree to the terms set forth in our Shipping Policy.

9. Returns & Refunds

Our Return & Refund Policy governs the eligibility, process, and conditions for product returns, replacements, and refunds. By purchasing products from our Website, you agree to the terms outlined in our Return & Refund Policy.

10. User Accounts

Customers are responsible for:

  • Maintaining account confidentiality.

  • Keeping login credentials secure.

  • Providing accurate information.

  • Updating account details whenever necessary.

Customers are responsible for all activities conducted through their account.

11. Promotional Offers

Discounts, coupons, promotional offers, and sales:

  • Are valid only during the specified period.

  • Cannot be exchanged for cash.

  • May have minimum order requirements.

  • May be withdrawn without prior notice.

Only one promotional offer may be applied per order unless otherwise specified.

12. Intellectual Property

All content available on this Website including:

  • Logos

  • Product Images

  • Videos

  • Graphics

  • Product Descriptions

  • Website Design

  • Icons

  • Trademarks

is the exclusive property of FELIC21 IMPEX PVT. LTD. and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

13. Customer Responsibilities

By using this Website, you agree that you will not:

  • Violate any applicable laws.

  • Provide false information.

  • Attempt unauthorized access to the Website.

  • Interfere with Website security.

  • Upload malicious software.

  • Misuse any promotional offers.

14. Beauty Product Disclaimer

Beauty products should always be used according to the instructions provided.

Customers are advised to:

  • Read product instructions carefully before use.
  • Use tools only for their intended purpose.
  • Clean and maintain tools regularly as per guidelines.
  • Discontinue use if any discomfort or damage occurs.
  • Keep tools away from children unless specifically stated otherwise.

Individual results may vary depending on usage technique and other personal factors.

15. Limitation of Liability

To the fullest extent permitted by applicable law, FELIC21 IMPEX PVT. LTD. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this Website or the products purchased through it.

Nothing in these Terms limits liability where such limitation is prohibited by law.

16. Privacy

Your use of this Website is also governed by our Privacy Policy.

By using this Website, you consent to the collection and processing of your personal information in accordance with our Privacy Policy.

17. Third-Party Links

This Website may contain links to third-party websites.

Felic21 does not control or endorse those websites and is not responsible for their content, services, privacy practices, or availability.

18. Force Majeure

Felic21 shall not be held responsible for delays or failures in performance caused by circumstances beyond its reasonable control, including natural disasters, pandemics, strikes, government actions, transportation disruptions, cyberattacks, or failures of utilities or telecommunications.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Nagpur, Maharashtra.

20. Changes to These Terms

Felic21 reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Changes will become effective immediately upon publication on this Website.

Continued use of the Website after such changes constitutes acceptance of the revised Terms.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

FELIC21 IMPEX PVT. LTD.

Website: https://felic21.com

Email: seller.felic21@gmail.com

Phone: 7498558266

Business Hours: Monday to Saturday, 11:00 AM to 07:00 PM (IST)